Ryan Roggenkemper
Ryan is an NLP Engineer at PayPal, primarily working on text content moderation for the Customer Success Platform. He is fairly new to the field of NLP, with just over 1 year of experience, but has a great passion for all things statistics and data science. This is his first conference appearance (but hopefully not his last!), and he is very excited to present and learn! He's also very enthusiastic about ice cream. Probably too enthusiastic...
Session
Online platforms have a hard time combating hate, hate speech, explicit content and other NSFW material. Most of the solutions are rule based keyword approaches which are brittle and can be bypassed easily. At PayPal, we have a wide range of user generated content and there is a great need to automatically identify and flag hate, explicit and other typologies, to improve user experience and adhere to regulatory policies. In this talk we showcase how AI can help us identify such content with great precision.